Customer Support

We’re here to answer any questions to ensure a quick and easy experience. Let us know how we can help!

Return Policy

K-Tek Nanotechnology products are backed by our Product Performance Guarantee. If our products are not performing to specification standards and it has been confirmed to be defective, we will gladly replace the product. We ask that you always inspect your purchase upon receipt for any damage that might have occurred during shipment.

When a product has been determined to be in need of replacement, we require that the entire quantity that was purchased be returned to K-Tek Nanotechnology. In turn, we will ship the replacement product to you free of charge.

Stock Availability

K-Tek Nanotechnology keeps major products in stock and will be ready to ship within 24 hours of purchase. Customers can contact our representatives for item availability and lead time for out-of-stock products. We will do our best to ensure that you receive your products in a timely manner!

Shipping Options

All orders ship via FedEx Ground, Two-Day and Next Day Air. In stock orders ship within 24 hours. If you have special shipping requirements, please make sure to let us know.

AFM Compatibility

Our AFM/SPM probes fit all major AFM/SPM manufacturers: Asylum Research, Agilent, Park Systems, Pacific Nanotechnology, NT-MDT, Nanosurf, Questant, Veeco/Bruker, APE research, AIST-NT, Novascan, Nanotec Electronica, WiTEK and others. Please contact us to inquire about a specific AFM manufacturer not listed here.

Trial Pack Program

Whether you are a first-time user, or an experienced probe specialist trying out a new product, K-Tek Nanotechnology will help you refine your probe needs with our Trial Pack Program. We offer trial packs for most of our probe series—each pack typically contains three probes and is available upon request for a special price plus shipping & handling.